Terms and Conditions

1.Using the service

 

By using this website you agree to be bound by the Terms and Conditions set below. If you do not agree to these Terms and Conditions please leave this website. AnaCapeleiroLondon.com Store may at any time amend in whole or in part, these terms and conditions without giving any notice.

 

2.Site Ownership

 

Ana Capeleiro

Contact: info@anacapeleirolondon.com

 

3.Order Information

 

All orders confirmed by AnaCapeleiroLondon.com will be delivered to the address specified for delivery by the Customer at the time of ordering. The products displayed in the online catalog are limited to stock availability. For some products, properly identified, the order may be limited to a certain number of copies.

 

4.Order Tracking

 

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

 

5.Non-acceptance of the order

 

AnaCapeleiroLondon.com reserves the right not to accept an order, informing the Customer in the following cases:

 

a)Product Stock Rupture;

b)Unavailability of the article;

c)If AnaCapeleiroLondon.com considers there is misconduct by the buyer or in case there are inaccuracies in the registered personal data.

 

6.Order Cancellation

 

The client may cancel the order, provided that AnaCapeleiro.com has not yet processed it. The cancellation of the order may be formalized via email trough the address info@anacapeleirolondon.com

 

7.Back Orders

 

If an item goes on back order, we will ship you part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

8.Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will be able to select the shipping rates appropriately. Any mistake selecting the correct postage for your order will result in a delivery delay.

 

9.Delivery Information – Deadlines

 

The period of delivery is up to 2 days within the United Kingdom, after order confirmation by AnaCapeleiroLondon.com

For International Deliveries the pattern may be extended due to the limitations or delays of Air transportation. In case of product stock rupture, the customer will be contacted by email about the new expected delivery date.

10.Payment Policy

 

Accepted Methods of Payment

You can pay your purchase via Bank Transfer or PayPal.

Advantages of PayPal System: The PayPal system is a credible system of financial transactions easy to use, allowing purchases securely using sophisticated date encryption that protects all your information. Transactions are always confirmed by email, for protection of identity theft.

 

11.Returns, Refunds and Exchanges Policy

 

Any Items bought at AnaCapeleiroLondon.com are inspected before dispatch for faults, however should you receive an incorrect item, a complaint should be formalized through email sent to info@anacapeleirolondon.com

In this email, the Customer must specify the reasons for its return always mentioning the order number and the product identification.

 

Please Note: Unfortunately we do not offer refunds on website orders but we can offer a credit note. Please return items in a saleable , unworn and undamaged condition in its original packaging within 14 days of receipt. Please send it back to us at the return address below.

 

Ana Capeleiro 

370 KIngsland Road

E8 4DA London

UK

 

Consequently AnaCapeleiroLondon.com reserves the right not to accept returns of products without previous notice, and/or if the product does not meet the same conditions in which it was delivered to the Buyer

( Products that have suffered any type of usage, alteration, damage and/or lack of original packaging, accessories and /or add-ons. All items returned will be inspected.

 

Note: When trying on items of clothing, please ensure that you are not wearing perfume/ aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

 

12.Return Delivery Charges

 

Unfortunately we do not offer free returns. When returning unwanted items you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

 

13.Notification of receipt on your return

 

Once our team has processed your returned order, we will email to let you know. If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.

 

14.Registration and Protection of Personal Data

 

When making the registration to use this website, we will ask the Customer to create a Password. The Customer should keep it strictly confidential, not revealing or sharing with third parts.

The Customer is fully and exclusively responsible for all use of your password and any orders placed with it, even if they are placed without the Customer's Knowledge.

In the case of Customers who register only the necessary information, this will be collected to carry out all online transaction and future contact elements that are deemed necessary to establish, in order to ensure the best customer service.

The Customer guarantees that all personal data provided is true and accurate and will take upon Himself to notify any amendments thereto.

Any loss or damage to the online store or third party resulting from incorrect, incomplete or inaccurate information will be of the sole responsibility of the Customer.

Personal Data provided by Customers are collected for the sole purpose of AnaCapeleiroLondon.com account management of clients, invoicing and communication with Customers.

 

15.Intellectual Property

 

All images represented in the website www.anacapeleirolondon.com are the exclusive property of AnaCapeleiroLondon.com, and as such, strictly reserved for AnaCapeleiroLondon.com and protected under copyright as well as intellectual property rights. Any total or partial reproduction of the site www.anacapeleiroLondon.com, or its elements is strictly prohibited.

The Company name, brand and distinguished Trademark reproduced in www.anacapeleiroLondon.com are registered in the Intellectual Property Office under the No: UK00003092469 and are protected by the laws applicable to industrial property. The reproduction or representation of all or part of any distinguishing marks is strictly prohibited and punishable by law.

 

16.Cookies and Browser Information

 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Any user can configure their "browser" in order to prevent installation of "cookies" in your computer. However, this option can make your browsing slower.

 

17.Applicable law and jurisdiction

 

These Terms and Conditions online shopping site www.anacapeleiro.com are governed by the applicable British legislation.

By using the online store, you accept and agree to these Terms and Conditions and Privacy and Personal Data Protection Policy.

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